Exchange and Refund Police

Returns Process 

  • You have 14 days from the receipt of your order to return or exchange products and you can contact us on 01004800810.

The returns process requires:

  •  Return the relevant products in the same condition as supplied, in their original packaging inside the box You must take reasonable care of any products that you wish to return and not use them. 
  • The products must be returned in their original conditions.
  •  We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund. 
  •  In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). 
  • In any case, you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied. 

Exchanges Process 

If you would like to exchange any products, you may: 

  • Contact us: 01004800810 to return the items & purchase the replacement products 
  •  Please note that this is subject to availability and is per our applicable policies. 


  • Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. 


  • If you wish to cancel your order, you may do so by calling our Customer Services department: 01004800810 during working hours from 9 am – 5 pm and within one hour of having placed it.

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